FAQ / Returns

Can I return my order?

To answer simply: your order had any custom engraving, it cannot be returned.
If it is a blank display, macrame components, it can be returned. Cards, boxes, signs, and custom designed displays cannot be returned.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

CURRENT Lead Times as of (9.21.2023)

Displays + Signs: 4-7 business days + shipping 1-4 days USPS Priority unless you are on the West coast, or it's a large item such as a Mala display or 16x16 sign, then it ships USPS Ground Advantage 2-5 days
• Cards: 5-9 business days + shipping 2-5 days USPS Ground Advantage
Macrame earrings: 2-4 business days + 2-5 days USPS Ground Advantage
Boxes: 7-9 business days + shipping 2-7 days USPS Ground Advantage or occasionally UPS/FedEx Ground


While I can't expedite the creation of your order, I can expedite the shipping. Message me if you are interested in faster shipping options than what you see listed.

 

Care instructions

The best way to maintain your displays is to hit it with some butcher block wax/oil every now and then. Mineral oil can work too. I like using something with beeswax because it adds a slightly protective layer to it while also giving it that nice shine.

Why do the fruitwood stained items cost more?

Fruitwood stain costs more because only select pieces of wood can be used for the transparent stain, rather than walnut or ebony which cover any natural imperfections. Also, fruitwood stained wood needs to be masked on both sides before being lasercut and masking material prices have increased over 3x what it used to cost when I first made these listings.

Shop Hours

Please note that the shop is closed on the weekends, this includes checking messages. Please allow more than one business day for you to get a message back- it takes time for me to go through each message, answer questions, make mock-ups AND keep rolling with production and getting orders out. I truly thank you for your patience!