Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Any item that has been customized, whether in size/shape or with any engraving, cannot be returned. If you have a problem with your order please contact design@sarahtomasso.com

To be eligible for a full refund, your item must be received in the same condition that you received it: unused, undamaged, with all it's components. Buyer is responsible for the cost of return shipping. The refunded amount will be for the item price only, not the original shipping.

To start a return, please contact us at design@sarahtomasso.com. Returns will need to be sent to the following address:

1700 Elmwood Ave
Unit B
Warwick, RI 02888

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Anything that has been custom made for you whether with design requests, special material orders, or with added engraving cannot be returned.

Exchanges
If you would like to exchange an eligible return item for a different item in the shop, send an email to design@sarahtomasso.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.